Job Title: Remote Customer Support Representative
Location: Noida (Work From Home)
Job Type: Full-Time
Experience: Entry Level
Job Description:
Solutions Pvt. Ltd., a dynamic and innovative tech company, is actively hiring Remote Customer Support Representatives to join our team. This is an excellent opportunity for individuals seeking a work-from-home position in Noida. If you have excellent communication skills, a customer-centric approach, and the ability to work independently, we want to hear from you.
Key Responsibilities:
- Customer Assistance:
- Provide prompt and courteous assistance to customers via email, chat, and phone.
- Issue Resolution:
- Address customer inquiries, resolve issues, and ensure a positive customer experience.
- Product Knowledge:
- Maintain up-to-date knowledge of company products and services.
- Documentation:
- Accurately document customer interactions and follow-up actions.
- Team Collaboration:
- Collaborate with cross-functional teams to escalate and resolve complex issues.
Qualifications:
- Minimum education: 12th pass.
- Excellent written and verbal communication skills in English.
- Previous customer service experience is a plus but not mandatory.
- Ability to work independently and meet performance targets.
Requirements:
- Reliable high-speed internet connection.
- Laptop/desktop with necessary hardware and software.
- Comfortable working from a quiet and distraction-free home environment.
Benefits:
- Competitive salary package.
- Flexible work hours.
- Opportunities for career growth within the company.
- Training and support provided.