Reservation Associates – Hotel Industry.

  • December 13 2023

Job Opportunity: Reservation Associates – Hotel Industry

Location: [India]

Experience: [0 to 1]

Industry: Hotel/Hospitality

Company Overview:

Distinguished establishment in the hospitality sector, committed to providing exceptional experiences to our guests. We are currently seeking enthusiastic and customer-focused Reservation Associates to join our team and contribute to the seamless operation of our reservations department.


  1. Reservation Management:
    • Handle incoming reservation inquiries through various channels (phone, email, online platforms).
    • Assist guests in making, modifying, or canceling reservations accurately and efficiently.
  2. Guest Communication:
    • Provide excellent customer service by addressing guest queries, concerns, and special requests.
    • Communicate reservation details and policies clearly to guests.
  3. Collaboration:
    • Coordinate with other hotel departments to ensure accurate guest information and seamless service delivery.
    • Work closely with the front office, sales, and marketing teams to optimize room inventory.
  4. Record Keeping:
    • Maintain accurate and organized records of reservations and guest interactions.
    • Utilize reservation software effectively.
  5. Upselling and Promotion:
    • Identify opportunities for upselling and promoting additional services to enhance the guest experience.
    • Stay informed about current promotions and packages.
  6. Problem Resolution:
    • Address and resolve guest concerns related to reservations promptly and professionally.
    • Escalate issues to the appropriate department when necessary.


  • [Specify Educational Qualifications]
  • [Specify Years of Experience in Hotel Reservations or Customer Service]
  • Excellent communication and interpersonal skills.
  • Proficiency in reservation systems and hotel management software.
  • Customer-centric approach and a passion for delivering exceptional service.
  • Ability to work in a fast-paced environment.

How to Apply:

If you have a passion for the hospitality industry, excellent communication skills, and experience in reservations, we invite you to apply by sending your resume and a cover letter.

Job Type: Full Time
Job Location: anywhere in india

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