Job Opportunity: Reservation Associates – Hotel Industry
Location: [India]
Experience: [0 to 1]
Industry: Hotel/Hospitality
Company Overview:
Distinguished establishment in the hospitality sector, committed to providing exceptional experiences to our guests. We are currently seeking enthusiastic and customer-focused Reservation Associates to join our team and contribute to the seamless operation of our reservations department.
Responsibilities:
- Reservation Management:
- Handle incoming reservation inquiries through various channels (phone, email, online platforms).
- Assist guests in making, modifying, or canceling reservations accurately and efficiently.
- Guest Communication:
- Provide excellent customer service by addressing guest queries, concerns, and special requests.
- Communicate reservation details and policies clearly to guests.
- Collaboration:
- Coordinate with other hotel departments to ensure accurate guest information and seamless service delivery.
- Work closely with the front office, sales, and marketing teams to optimize room inventory.
- Record Keeping:
- Maintain accurate and organized records of reservations and guest interactions.
- Utilize reservation software effectively.
- Upselling and Promotion:
- Identify opportunities for upselling and promoting additional services to enhance the guest experience.
- Stay informed about current promotions and packages.
- Problem Resolution:
- Address and resolve guest concerns related to reservations promptly and professionally.
- Escalate issues to the appropriate department when necessary.
Requirements:
- [Specify Educational Qualifications]
- [Specify Years of Experience in Hotel Reservations or Customer Service]
- Excellent communication and interpersonal skills.
- Proficiency in reservation systems and hotel management software.
- Customer-centric approach and a passion for delivering exceptional service.
- Ability to work in a fast-paced environment.
How to Apply:
If you have a passion for the hospitality industry, excellent communication skills, and experience in reservations, we invite you to apply by sending your resume and a cover letter.