Job Title: Reservation Associate
Industry: Hotel
Location: [India],
Job Overview: We are seeking a dedicated and customer-focused Reservation Associate to join our hospitality team. The successful candidate will be responsible for managing reservations, providing excellent customer service, and ensuring a seamless booking experience for our guests. If you have a passion for the hotel industry, excellent communication skills, and a commitment to delivering exceptional service, we invite you to apply for this exciting opportunity.
Responsibilities:
- Reservation Management:
- Handle incoming reservation inquiries via phone, email, and online platforms.
- Process and confirm room reservations, ensuring accuracy and attention to detail.
- Update reservation systems with accurate and up-to-date information.
- Customer Service:
- Provide outstanding customer service by assisting guests with inquiries, changes, and cancellations.
- Address and resolve guest concerns or issues related to reservations.
- Communication:
- Communicate effectively with other hotel departments to coordinate guest requests and special accommodations.
- Collaborate with the front desk, housekeeping, and management teams to ensure smooth operations.
- Sales and Upselling:
- Promote additional services, packages, or upgrades to enhance the guest experience.
- Identify opportunities for upselling and revenue generation through effective communication.
- Reservation Systems:
- Utilize reservation management systems to check availability, manage bookings, and generate reports.
- Stay informed about hotel room inventory, rates, and promotional offerings.
- Record Keeping:
- Maintain accurate and organized records of reservations, guest preferences, and special requests.
- Assist in compiling reports on reservation trends and performance.
Qualifications:
- High school diploma or equivalent; additional certification in hospitality or a related field is a plus.
- years of experience in a reservation or customer service role within the hotel industry.
- Proficient in reservation management systems and general computer applications.
- Strong communication, interpersonal, and problem-solving skills.
Preferred Skills:
- Knowledge of local attractions, events, and amenities to assist guests effectively.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with upselling techniques and revenue optimization strategies.
- Positive attitude, team-oriented, and a commitment to delivering exceptional guest experiences.