Job Title: Reservation Associate

Industry: Hotel

Location: [India],

Job Overview: We are seeking a dedicated and customer-focused Reservation Associate to join our hospitality team. The successful candidate will be responsible for managing reservations, providing excellent customer service, and ensuring a seamless booking experience for our guests. If you have a passion for the hotel industry, excellent communication skills, and a commitment to delivering exceptional service, we invite you to apply for this exciting opportunity.

Responsibilities:

1. Reservation Management:
   • Handle incoming reservation inquiries via phone, email, and online platforms.
   • Process and confirm room reservations, ensuring accuracy and attention to detail.
   • Update reservation systems with accurate and up-to-date information.
2. Customer Service:
   • Provide outstanding customer service by assisting guests with inquiries, changes, and cancellations.
   • Address and resolve guest concerns or issues related to reservations.
3. Communication:
   • Communicate effectively with other hotel departments to coordinate guest requests and special accommodations.
   • Collaborate with the front desk, housekeeping, and management teams to ensure smooth operations.
4. Sales and Upselling:
   • Promote additional services, packages, or upgrades to enhance the guest experience.
   • Identify opportunities for upselling and revenue generation through effective communication.
5. Reservation Systems:
   • Utilize reservation management systems to check availability, manage bookings, and generate reports.
   • Stay informed about hotel room inventory, rates, and promotional offerings.
6. Record Keeping:
   • Maintain accurate and organized records of reservations, guest preferences, and special requests.
   • Assist in compiling reports on reservation trends and performance.

Qualifications:

• High school diploma or equivalent; additional certification in hospitality or a related field is a plus.
• years of experience in a reservation or customer service role within the hotel industry.
• Proficient in reservation management systems and general computer applications.
• Strong communication, interpersonal, and problem-solving skills.

Preferred Skills:

• Knowledge of local attractions, events, and amenities to assist guests effectively.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with upselling techniques and revenue optimization strategies.
• Positive attitude, team-oriented, and a commitment to delivering exceptional guest experiences.