Role:- Relationship Manager (B2B core Farming)

Exp:- 4-12 Years

Location:- Chennai

Key Responsibilities

Responsibilities:

• Managing the complete lifecycle of the Customer to deliver a delightful experience.

• Finding new growth opportunity from the existing clientele like deployment of Chai Point brewing solution at their upcoming & existing locations

• Educating customers about the new products getting added.

• Understanding Customer issues and resolving the same by coordinating with different departments.

• Co-ordinating with the Finance team on Invoicing, Payments & reconciliation

• Always keep DSO (Days of Sales outstanding) under 45 days

• Taking care of customer requirement

• Maintain Customer satisfaction score.

• Expedite solution of customer problems and complaints to maximize satisfaction

• Co-ordination with internal team to deliver the best experience.

• Visiting all the clients regularly