Job Title: Customer Service Representative
Location: Mumbai, India
About Us: leading [industry/sector] company committed to delivering exceptional services to our clients. As we continue to expand, we are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in our Mumbai office.
Job Description:
As a Customer Service Representative, you will be the first point of contact for our clients. Your primary responsibility will be to provide outstanding customer service, address inquiries, and resolve issues promptly and professionally. The ideal candidate is empathetic, solution-oriented, and possesses excellent communication skills.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.
- Provide accurate information about products/services and assist customers with placing orders or resolving issues.
- Collaborate with internal teams to ensure customer satisfaction and issue resolution.
- Maintain detailed records of customer interactions and transactions.
- Continuously update product knowledge to effectively assist customers.
- Identify and escalate priority issues to the appropriate channels.
Requirements:
- Proven experience in a customer service or related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficient in using customer service software and systems.
- Fluency in English and Hindi; additional languages are a plus.
Benefits:
- Competitive salary.
- Health insurance and wellness programs.
- Opportunities for career growth and advancement.
- Positive and inclusive work culture.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience. Please include “Customer Service Representative Application – [Your Name]” in the subject line.