Job Title: Customer Support Representative
Location: Chennai, India
leading [industry] company dedicated to providing exceptional [products/services]. We pride ourselves on our commitment to customer satisfaction and are seeking a dynamic individual to join our team as a Customer Support Representative in our Chennai office.
As a Customer Support Representative, you will be the primary point of contact for our valued customers. Your role will involve handling inquiries, resolving issues, and ensuring a positive customer experience. We are looking for individuals who are customer-focused, detail-oriented, and thrive in a fast-paced environment.
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Providing accurate information about our products/services and assisting with the order process.
- Resolving customer issues, complaints, and concerns with empathy and efficiency.
- Collaborating with other departments to address complex customer queries.
- Maintaining detailed and accurate records of customer interactions.
- Excellent communication skills in English and Tamil.
- Previous experience in customer support or a related field is preferred.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work well under pressure and meet performance targets.
- Proficient in using customer support software and tools.
- Bachelor’s degree in Business, Communication, or a related field.
- Proven ability to handle challenging customer situations with a positive attitude.
- Willingness to work flexible hours, including weekends and holidays if required.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience. Please include “Customer Support Representative – Chennai” in the subject line.
Note: This position is based in our Chennai office. Only shortlisted candidates will be contacted for interviews.