Urgent opening for Coordinator Customer support
Industry : Shipping
Experience : 2 years + in shipping industry
Location : Mumbai east
Qualification : Graduation
Required skills :
· Effective Communication with Customer through email and telephone.
· Handling of customer Queries and “problem” solving aligned to our goal to be No. 1 for Quality.
· Vessel Preparation and IGM Filing according to local Customs and Internal Process guidelines.
· Oversee and support import vessel preparation and readiness for back office tasks.
· Monitor and issue Invoices within the TAT and responsible for complete process handling of the OUFC.
· Handling of Credit Notes, Invoice Cancellations with in the control guidelines.
· Handling of Free invoicing, and GSC Invoicing Handovers.
· End to End process responsibility of Dispute Management
· Issuance of Delivery Orders, in line with local Customs and HL Internal process guidelines.
· Monitoring and clearance of uncleared / longstanding containers
· Monitoring and actioning all Transport Exceptions within the control guidelines.
· Monthly ICCL reporting.
· Handle exception issued by GSC, including vessel handovers
Interested candidate can connect: [email protected]