Urgent opening for Coordinator Customer support

Industry : Shipping

Experience : 2 years + in shipping industry

Location : Mumbai east

Qualification : Graduation

Required skills :

· Effective Communication with Customer through email and telephone.

· Handling of customer Queries and “problem” solving aligned to our goal to be No. 1 for Quality.

· Vessel Preparation and IGM Filing according to local Customs and Internal Process guidelines.

· Oversee and support import vessel preparation and readiness for back office tasks.

· Monitor and issue Invoices within the TAT and responsible for complete process handling of the OUFC.

· Handling of Credit Notes, Invoice Cancellations with in the control guidelines.

· Handling of Free invoicing, and GSC Invoicing Handovers.

· End to End process responsibility of Dispute Management

· Issuance of Delivery Orders, in line with local Customs and HL Internal process guidelines.

· Monitoring and clearance of uncleared / longstanding containers

· Monitoring and actioning all Transport Exceptions within the control guidelines.

· Monthly ICCL reporting.

· Handle exception issued by GSC, including vessel handovers

Interested candidate can connect: digital3@mnrsolutions.in