Hiring for Cluster Operations Manager with 6-8 years of experience with 6-8 years of experience
- Responsible for operational readiness of NEW centre roll-out.
- Responsible for operational efficiency & service delivery
- First point of contact for escalation from parents (customers)
- Accountable for the Quality & Service consistency of the cluster
- Coach the centre heads for individual development & quality of centre leadership
- Accountable for staff efficiency at centre level & overall retention rate of the cluster
- Co-Own revenue targets of cluster with business team.