Job Title: Customer Service Representative

Location: Mumbai, India

Job Type: Full-Time

About Us: We are a reputable customer service company in Mumbai, seeking energetic and customer-focused individuals who have completed their 12th standard to join our team. This is an excellent opportunity for entry-level candidates to kickstart their career in a dynamic and supportive work environment.

Responsibilities:

1. Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
2. Provide information and assistance regarding products or services.
3. Resolve customer issues and complaints with empathy and efficiency.
4. Document customer interactions and transactions accurately.
5. Collaborate with team members to ensure customer satisfaction.
6. Stay updated on product knowledge and company policies.

Qualifications:

1. Minimum 12th standard education completed.
2. Strong communication skills in English and Hindi (additional languages are a plus).
3. Customer-centric attitude with a focus on problem-solving.
4. Basic computer skills and familiarity with customer service software.
5. Ability to work in a fast-paced environment and handle multiple tasks.
6. Prior customer service experience is a plus but not mandatory.

Work Schedule: This is a full-time position with flexible shifts, including weekends and holidays.

Benefits:

1. Competitive salary with performance-based incentives.
2. Comprehensive training and ongoing professional development.
3. Medical insurance coverage.
4. Friendly and inclusive work environment.
5. Opportunities for career advancement within the company.

How to Apply: Interested candidates should submit their updated resume along with a brief cover letter outlining their interest and relevant skills to [your email address]. Please use the subject line “Customer Service Representative Application – [Your Name]”.