Role: Service Delivery Manager
Location: Noida
Experience: 9-11 years

Required Skills:

Primary Skills
ITSM – IT Service Management
Secondary Skills
ITIL V3 Intermediate: Service Operation, S&R – Stakeholder Analysis

Manages service delivery to customer(s) in orde to deliver contracted service commitments & continual service improvements. Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash.
May be accountable for the TCV forecast. Actively owns service risks, controls service costs & improves productivity for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer).
In conjunction with the customer identifies & defines requirements for new services.
Ensures such services are professionally introduced & accepted into service.
Proactively manages internal and external suppliers in a service partnership as one service team. Owns the continual improvement of Service Delivery standards & practices.
Manages the service delivery team delivering to the customer(s), driving development and effectiveness.
Depending on the size of the account, identifies opportunities for new business and account growth.
Works independently, or with the Service Delivery Team or Delivery Executive, to develop new business within the account, where appropriate, leading on new business such as renewals.

Interested candidate share resume at digital3@mnrsolutions.in