Customer Service Manager job.

  • May 3 2024

Job Title: Customer Service Manager
Location: Mumbai
Experience: 5 Years
Industry: Shipping
Notice Period: Immediate

Job Description:
We are currently seeking a dedicated Customer Service Manager to join our team in Mumbai. The ideal candidate will have 5 years of experience in the shipping industry and possess excellent customer service skills.

Key Responsibilities:

  • Oversee and manage the customer service team to ensure high levels of customer satisfaction.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer inquiries and complaints in a timely and professional manner.
  • Monitor customer service metrics and performance indicators to identify areas for improvement.
  • Coordinate with other departments to resolve customer issues and improve overall service delivery.
  • Conduct training sessions for customer service staff to enhance their skills and knowledge.
  • Stay updated with industry trends and best practices in customer service management.


  • Minimum 5 years of experience in customer service management, preferably in the shipping industry.
  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Knowledge of shipping operations and logistics processes.
  • Bachelor’s degree in Business Administration or a related field.

How to Apply:
Interested candidates are requested to share their resumes at Please mention “Customer Service Manager Application – Mumbai” in the subject line.

Note: Only shortlisted candidates will be contacted for further discussions.

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Job Type: Full Time
Job Location: Mumbai

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