Customer Service Manager job

Job Title: Customer Service Manager
Location: Mumbai
Experience: 5 Years
Industry: Shipping
Notice Period: Immediate

Job Description:
We are currently seeking a dedicated Customer Service Manager to join our team in Mumbai. The ideal candidate will have 5 years of experience in the shipping industry and possess excellent customer service skills.

Key Responsibilities:

• Oversee and manage the customer service team to ensure high levels of customer satisfaction.
• Develop and implement customer service policies and procedures.
• Handle escalated customer inquiries and complaints in a timely and professional manner.
• Monitor customer service metrics and performance indicators to identify areas for improvement.
• Coordinate with other departments to resolve customer issues and improve overall service delivery.
• Conduct training sessions for customer service staff to enhance their skills and knowledge.
• Stay updated with industry trends and best practices in customer service management.

Requirements:

• Minimum 5 years of experience in customer service management, preferably in the shipping industry.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask and work under pressure in a fast-paced environment.
• Knowledge of shipping operations and logistics processes.
• Bachelor’s degree in Business Administration or a related field.

How to Apply:
Interested candidates are requested to share their resumes at digital3@mnrsolutions.in. Please mention “Customer Service Manager Application – Mumbai” in the subject line.

Note: Only shortlisted candidates will be contacted for further discussions.