Operation Documentation / Customer Care.

  • July 3 2024

Job Title: Operation Documentation / Customer Care

Location: Bangalore (Indiranagar)

Experience: Minimum 3 years

Qualification: Graduation

Industry: Shipping / Logistics

Gender Preference: Male

Job Description :-

We are urgently seeking a skilled Operation Documentation / Customer Care professional to join our team in Bangalore (Indiranagar). The ideal candidate will have a minimum of 3 years of experience in shipping or logistics, with expertise in handling operation documentation and providing excellent customer care.

Key Responsibilities:

  • Documentation Management: Handle and manage operational documentation related to shipping and logistics processes.
  • Customer Care: Provide exceptional customer service and support to clients, addressing inquiries, issues, and complaints promptly and effectively.
  • Operations Support: Assist in operational tasks, ensuring smooth and efficient workflow within the department.
  • Client Communication: Maintain regular communication with clients to update them on shipment status and resolve any queries.
  • Process Improvement: Identify opportunities for process improvement and efficiency in documentation and customer care procedures.
  • Compliance: Ensure adherence to industry regulations and company policies in all documentation processes.

Key Skills:

  • Operation Documentation: Proficiency in handling shipping and logistics documentation.
  • Customer Care: Strong interpersonal and communication skills to effectively engage with clients.
  • Problem-Solving: Ability to troubleshoot and resolve customer issues in a timely manner.
  • Attention to Detail: High level of accuracy and attention to detail in documentation management.
  • Team Collaboration: Ability to work collaboratively with internal teams to achieve operational goals.
  • Industry Knowledge: Understanding of shipping and logistics processes and industry practices.


  • Education: Graduation in any discipline.
  • Experience: Minimum 3 years of experience in operation documentation and customer care, preferably in the shipping or logistics industry.
  • Location: Bangalore (Indiranagar).


  • Competitive salary of 4 LPA
  • Opportunity to work in a dynamic and growing industry
  • Health and wellness benefits
  • Professional development and growth opportunities

𝐈𝐧𝐭𝐞𝐫𝐞𝐬𝐭𝐞𝐝 𝐜𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞𝐬, 𝐬𝐡𝐚𝐫𝐞 𝐲𝐨𝐮𝐫 𝐂𝐕 𝐚𝐭 𝐝𝐢𝐠𝐢𝐭𝐚𝐥𝟑@𝐦𝐧𝐫𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬.𝐢𝐧

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