We are looking for a dedicated support engineer in bangalore location, to ensure that our customers’ technical queries are resolved in a timeous and satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via our desktop support solutions, and escalating serious issues to the software development team.
We’re searching for a committed Support Engineer to provide timely and efficient solutions to our customers’ technical queries. This role involves helping customers with application installations, addressing queries via our desktop support solutions, and escalating critical issues to the software development team. If you’re passionate about providing exceptional customer service and have a strong technical aptitude, we’d love to hear from you.
Roles and Responsibility
- Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
- Assisting customers with account setup and application installations.
- Ensuring optimal application functionality by configuring networks.
- Troubleshooting IT issues by asking customers targeted questions.
- Providing customers with step-by-step guidance to resolve technical problems.
- Following up on technical queries and providing prompt feedback.
- Prioritizing customer queries and escalating serious technical issues to IT developers.
- Documenting error reports and monitoring performance metrics.
- Relaying application functionality feedback from customers to IT developers.
- Compiling IT instruction manuals and useful IT support resources.
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