Banking Process Management.

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  • July 1 2024

Job Title: BPM ( Banking Process Management ) Specialist

Experience: 2 to 4 Years Minimum

Location: Chennai

Qualification: Graduation

Gender: Male Only

Industry: BPO / BFSI

Job Description :-

Role and Responsibilities:

  1. Customer Support:
    • Provide support to customers via email and chat for queries related to credit and debit cards, as well as ATMs.
    • Resolve customer issues and complaints promptly and professionally.
    • Ensure high levels of customer satisfaction through effective communication and problem-solving skills.
  2. Transaction Monitoring:
    • Monitor and analyze transactions to detect and prevent fraudulent activities.
    • Handle transaction disputes and work with relevant teams to resolve them.
    • Ensure compliance with banking regulations and policies.
  3. Process Management:
    • Manage and streamline the email and chat process to enhance efficiency and effectiveness.
    • Document and update standard operating procedures (SOPs) for the process.
    • Implement process improvements based on feedback and performance metrics.
  4. Data Analysis and Reporting:
    • Compile and analyze data related to customer interactions and transactions.
    • Prepare regular reports on process performance and customer feedback.
    • Identify trends and provide insights for process enhancements.
  5. Collaboration:
    • Work closely with cross-functional teams, including operations, IT, and compliance, to address customer issues.
    • Coordinate with external partners, such as card issuers and ATM service providers, to resolve escalations.
    • Participate in team meetings and contribute to discussions on process improvements and best practices.
  6. Training and Development:
    • Provide training and support to new team members on email and chat processes.
    • Stay updated on industry trends and best practices in banking process management.
    • Share knowledge and insights with the team to promote continuous learning and improvement.

Qualifications:

  • Graduation from a recognized university.
  • Minimum 2 to 4 years of experience in a similar role within the BPO or BFSI industry.
  • Strong proficiency in handling email and chat processes, particularly related to credit and debit cards, and ATMs.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently and as part of a team.
  • Attention to detail and a high degree of accuracy.

If you meet the above qualifications and are interested in this exciting opportunity, please send your CV to [𝐝𝐢𝐠𝐢𝐭𝐚𝐥𝟑@𝐦𝐧𝐫𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬.𝐢𝐧]. We look forward to hearing from you!

Job Type: Full Time
Job Location: Chennai

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